Internet phone services could send 911 calls to wrong locations

Last summer Cindy Cline, a day-shift supervisor with Jefferson County dispatch, fielded a 911 call from a woman in Istanbul. The woman had called from an Internet phone, and the service provider did not link her to the local 911 service — it routed her instead to Colorado.

“We told her she had to find a land line and call for help (there),” Cline said. “We had no way to look up (the Istanbul contact) number for her.” Fortunately, the woman just needed to log a report and was not in danger, she said.

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